Important Information

INSTALLATION

We have installation teams in all major Australian Cities and can organise installations in other areas. Our Pods can also be self-installed.

Depending on the design and complexity, installations can take from 1 hour to 6 hours, and some pods require 2 to 3 people to install.  We may require access 

We have available some time-lapse videos on this page of professional as well as client installations to give you an idea of the work required.

We also have a partner website for our installation partners, including detailed overviews of each component. Please contact us for details.

Our logistics team can organise efficient delivery to any location in Australia.

Once you’ve placed an order, our Delivery Manager will work with you to Project Manage installation.

Typically, delivery to capital cities are completed within one week, with regional locations slightly longer.

Pods have a 3 Year Warranty on all mechanical aspects, and 1 Year Warranty on electrical items and fittings.

2 Year Warranty on Structural Elements and Mechanisms and 1 Year on Stitching/covering and Fabrics.

The Furniture Warranty does not apply to:

  1. Normal wear and tear, including pilling, fading, loss or deterioration (of the whole product or its components)
  2. Damage caused by improper use, cleaning, negligence, treatment, transportation, storage of the products or otherwise caused by your acts and/or omissions
  3. Damage caused through any modifications, alterations, improper assembly, tampering, or products used in an abnormal manner and not for the products intended purposes
  4. Damage caused by exposing the products to the sun, extreme heat or cold, or chemicals/agents that are known to damage the finish of the product
  5. Body impressions on sofas and chairs where the indentation is less than 32mm
  6. Damages caused by Act of God
  7. Defects in products that are sold “As Is” or ‘’Floorstock’’ which were brought to your attention on purchase

We will provide replacement parts if a failure occurs in these timeframes, and outside warranty, we have spare parts (panels, glass, etc) available for purchase.

LaunchPOD has “low-doc” finance and rental options through our leasing partner.  Finance covers all products, allowing you to minimise operational budget (cash) investment in your space.

Why invest in your Landlord’s building?

We have Finance and Rental options available. Finance allows you to claim all GST up-front (Bonus) as well as the full instant tax write-off.

OUR STORY

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RESOURCES

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IMPORTANT INFORMATION

Installation, delivery, warranties and finance